Frequently Asked Questions
Everything you need to know about your Flux journey.
How do I determine my correct shoe size?
We recommend referring to our comprehensive Size Guide available on each product page. Our footwear generally runs true to size, but we suggest sizing up a half-step if you prefer a roomier fit or wear thicker socks.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges are free of charge, while returns for a refund may be subject to a small restocking fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for those who need their footwear sooner.
Are Flux Footwear products sustainably made?
Yes, we are committed to ethical fashion. Our shoes utilize recycled materials and eco-friendly dyes, and we partner exclusively with manufacturers who adhere to fair labor standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I clean and maintain my shoes?
For best results, we recommend hand washing with a soft cloth, mild detergent, and cold water. Avoid machine washing or tumble drying to preserve the integrity of the materials.